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1. What products and services does Rose Moon Flowers offer?


At Rose Moon Flowers, we create handcrafted floral arrangements perfect for gifting, events, and everyday beauty. We offer fresh flower bouquets, plants, candles, and curated gifts. We also specialize in wedding florals and florals for events like birthdays, bridal showers and other special occasions.

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2. Do you offer delivery?


Yes, we offer next-day delivery for orders placed before 5PM. Our arrangements are made to order using fresh, seasonal flowers chosen daily. Delivery is available across Western Sydney and surrounding suburbs.

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3. What areas do you deliver to?


We deliver throughout Western Sydney and nearby regions. You can check our Delivery Information page for the full list of suburbs and any applicable delivery fees.

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4. How can I place an order?


Orders can be placed directly through our website by choosing your preferred bouquet and checking out online. For custom orders or event inquiries, you can email us.

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5. What info do I need to place an order?


Please provide:

  • Recipient’s full name

  • Delivery address and contact number

  • Preferred delivery date

  • Message for the card (optional)
     

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6. What happens if no one is home during delivery?


If the recipient isn’t available, we’ll attempt to leave the flowers in a safe place. We ask that you make sure your recipient will be home on the day of delivery, if you think they may not be we suggest adding a vase so the flowers have a water source.

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7. How do I care for my flowers?

  • Trim stems at an angle before placing in fresh water

  • Change water daily

  • Keep flowers out of direct sunlight and away from heat or drafts

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8. How far in advance should I book wedding or event flowers?


We recommend booking at least 6-8 months in advance for weddings or large events to secure your date and allow time for design planning.

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9. What is your cancellation or refund policy?


Due to the custom nature of our work and the freshness of flowers, we do not offer refunds. If there’s an issue with your order, please get in touch and we’ll do our best to make it right. See our Store Policy for details. Each design is made to order using your preferred colour scheme as a guide. Flowers may not be identical to image shown, however sizing and composition will be similar. At Rose Moon Flowers we aim to make each design custom made with the most seasonal and fresh flowers available at the time. This is what makes us different to other florists, we love choosing new and interesting varieties that change every week. Please know that seasons, availability and flower selections can vary on any given day at the markets. After order is received and payment is accepted we attend the flower markets so that your flowers will be fresh. By purchasing from us you agree to these terms.

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10. How can I contact Rose Moon Flowers?


You can reach us via:

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